Background: Borderline personality disorder (BPD) is associated with substantial distress and a high risk for suicide. Individuals with BPD may be unable to access evidence-based treatments like dialectical behavior therapy (DBT). Artificial intelligence conversational agents (AI-CA) are increasingly discussed as scalable tools for mental health support, but little is known about how DBT clinicians understand the possible role of AI-CA in treatment. Objective: This study aimed to explore DBT psychologists’ perspectives on integrating AI-CA into DBT for BPD in the future. Methods: Seventeen psychologists in Sweden, each with at least 1 year of clinical DBT experience (mean 6.4 years, SD 5.6), participated in semistructured interviews as part of this qualitative study. Interviews were conducted in Swedish, transcribed verbatim, and analyzed using reflexive thematic analysis within a constructivist framework. Participants did not test a specific AI-CA. Results: Three main themes were developed from the data. The first main theme, “Who Are We in Therapy?” explored how participants defined AI-CA relationally, positioning it variously as a tool, team member, or supervisor, and a sometimes harmful competitor. How these positionings were configured shaped what AI-CA was seen as allowed to do. The second main theme, “The Stoic Helper,” captured how AI-CA was constructed as an extension of the ideal helper: available, competent, adaptable, and tireless, able to provide support in moments when human therapists could not or preferred not to be present. Participants’ hopes for what AI-CA could become often mirrored qualities they found difficult to sustain in their own clinical work. The third main theme, “The Well-Intended Accommodator,” captured concerns that AI-CA may reinforce dependency and function as a safety behavior by supporting reassurance-seeking rather than autonomy. A central concern was not whether AI-CA could generate validating responses, but whether it could know when validation supports change and when it becomes maladaptive accommodation (AI functional ambiguity). Conclusions: Perceived benefits mainly centered on accessibility and support for DBT skills generalization, whereas key concerns involved alliance disruption, reinforcement of behaviors that would ideally be targeted for change, dependency, and questions regarding responsibility in high-risk situations. Integrating AI-CA into DBT is not only a technical question but a relational and ethical one. How AI-CA is positioned in relation to the therapist, person in treatment, and team shapes which tasks are considered acceptable and what form integration can take. The findings highlight the need for implementation frameworks that account for relational dynamics, treatment-specific considerations, and AI functional ambiguity that may arise when AI-CA operates in complex therapeutic contexts.
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Assessing the Need for Mental Health Support From Free-Text Responses: Development and Validation of Language-Based Assessments in Adults With Internalizing Symptoms
Background: Machine learning and natural language processing have demonstrated significant potential for mental health assessment: describing your mental health in your own words can offer a more ecologically valid approach than traditional rating scales. However, most models focus on specific diagnoses, conditions, or symptoms, which may prematurely assign labels and potentially reinforce stigma in the context of early-stage mental health screening. Objective: This study develops a language-based assessment model that assesses the need for mental health support based on probed natural language and validates it against best-estimate assessments from multiple experienced psychotherapists. Methods: We analyzed an enriched online sample (n=600 for development and n=212 for validation), in which about half reported experiencing internalizing symptoms (depression or anxiety). Participants described their mental health using open-ended responses regarding (1) mental health, (2) suicidal thoughts, (3) medical history, and (4) depression. The responses were converted into contextual word embeddings using a large language model and entered as predictors in a ridge regression using nested cross-validation. Two to three experienced psychotherapists assessed each participant’s need for mental health support on a scale from 1 (no support needed) to 5 (potential crisis). Their assessments were based on longitudinal clinical data (natural language, validated scales, clinical interview, sociodemographics, and clinical history) and were averaged into a best-estimate assessment for model validation. We used the Sequential Evaluation With Model Preregistration framework, which separates model development from validation in a held-out set to support robust estimations and generalizability. Results: The language-based assessments closely aligned with the best-estimate assessments (=0.82) and showed strong correlations with established clinical rating scales for depression (Patient Health Questionnaire-9), anxiety (Generalized Anxiety Disorder 7-Item Scale), stress (Perceived Stress Scale 10), and suicidality (Inventory of Depression and Anxiety Symptoms; =0.62-0.77). Language-based visualizations of topics and word embeddings showed that low need for support assessments was associated with mentioning well-being and good health, while high assessments were related to depression, anxiety, and suicidality. Conclusions: This study demonstrates that natural language responses analyzed through large language models and machine learning can be used to assess individuals’ need for mental health support in close alignment with best-estimate assessments from experienced psychotherapists. Using less than 5 minutes of respondent time, this approach offers a practical tool for early-stage mental health screening in both clinical and self-guided screening contexts.
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